94% of Customers Avoid
Businesses with Dirty Restrooms –
Here’s Why You Need
Professional Cleaning
The Hidden Cost of Dirty Restrooms: Why Cleanliness Matters for Your Business
Did you know that 94% of customers will NEVER return to a business if they encounter a dirty restroom?
A recent survey conducted by Cintas Corporation and Harris Interactive found that a staggering 93% of people perceive a restroom as dirty if it has sticky or unclean floors. Other major offenders include:
Unflushed toilets (90%)
Unpleasant odors (89%)
Overflowing trash cans (88%)
How a Dirty Restroom Affects Your Business
Poor restroom hygiene doesn’t just lead to complaints—it can cost you customers. The survey revealed that people actively avoid businesses with unclean restrooms, including:
– 79% of people avoid restaurants with dirty bathrooms
– 79% won’t stay at hotels with unclean restrooms
– 77% avoid healthcare facilities that don’t maintain restroom cleanliness
– 50% will skip supermarkets with poorly maintained bathrooms
– 45% avoid retail stores with unsanitary restrooms
– Even car dealerships see a loss, with 39% of customers saying they would avoid them due to dirty restrooms
Common Restroom Issues That Drive Customers Away
Survey respondents highlighted the most common issues that contribute to a negative restroom experience:
– Paper towels or toilet paper on the floor (80%)
– Lack of toilet paper (67%)
– Empty soap dispensers (55%)
– Standing water around sinks (42%)
How to Protect Your Business & Reputation
The good news? A clean restroom leaves a lasting positive impression and keeps customers coming back. Here’s what you can do:
1. Partner with a professional commercial cleaning company – FAB Maintenance Services specializes in high-quality janitorial cleaning to keep your restrooms spotless.
2. Schedule regular deep cleaning – Routine maintenance ensures that problem areas like floors, sinks, and trash bins stay clean and sanitary.
3. Use high-quality cleaning products – Proper disinfectants and odor control solutions help maintain freshness.
4. Ensure consistent restocking – Keep toilet paper, soap, and paper towels available at all times.
Invest in Cleanliness, Invest in Your Business
A clean facility isn’t just about appearances—it’s about customer trust, health, and loyalty. Don’t let a dirty restroom drive customers away!
At FAB Maintenance Services, we help businesses maintain pristine, hygienic environments with expert janitorial solutions. Check out our full list of janitorial services. Contact us today to learn how we can keep your business looking its best!
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FAB Maintenance Services provides expert spring cleaning in Westport, Norwalk, Stamford, and throughout Fairfield County, CT. Discover our commercial floor cleaning solutions.